Our Services
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Strategy
At Synapse Healthcare Consultants, we partner with healthcare organizations across the value chain — from hospitals and diagnostic chains to health-tech startups, insurance payers, and med-tech companies. We help them address complex strategic and operational challenges, enabling them to unlock growth, create lasting value, and sustain their competitive edge in a rapidly evolving landscape.
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Due Diligence
Healthcare businesses operate in a unique ecosystem where clinical outcomes, regulatory constraints, technology integration, and consumer trust all play a critical role in business viability. Traditional checklists don’t cut it.
Our healthcare-centric due diligence goes beyond surface-level validations. We uncover the nuances that can make or break a deal — hidden risks, untapped potential, and operational red flags — so that our clients can move forward with clarity and confidence.
3
Market Insight
In today’s fast-evolving healthcare landscape, timely and reliable market intelligence is critical to make confident, future-ready decisions.
The external market is witnessing rapid change — with disruptive care formats, evolving consumer expectations, aggressive competition, and frequent policy shifts. Navigating this complexity demands more than just data. It requires contextualized insights that speak to the real-world healthcare environment.
Beyond Data: Actionable Intelligence for Decision-Making
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1
Strategy
At Synapse Healthcare Consultants, we partner with healthcare organizations across the value chain — from hospitals and diagnostic chains to health-tech startups, insurance payers, and med-tech companies. We help them address complex strategic and operational challenges, enabling them to unlock growth, create lasting value, and sustain their competitive edge in a rapidly evolving landscape.
Whether you're scaling up operations, entering new markets, designing a new care delivery model, or transforming patient engagement — our strategic insights are grounded in industry realities and backed by rigorous research.
Driving Growth through Strategy
In today’s hyper-competitive healthcare environment, success demands more than just operational efficiency — it requires bold, forward-thinking strategy.
Over the past decade, healthcare has undergone a seismic shift, with greater specialization, rising patient expectations, digital disruptions, and increased regulatory complexity. Against this backdrop, we work closely with our clients to:
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Identify niche opportunities where they can differentiate and grow
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Understand market dynamics and patient behavior
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Design data-driven business models that optimize performance and scalability
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Develop go-to-market strategies for new services, formats, and geographies
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Plan strategic investments and partnerships that fuel innovation and expansion
We believe in co-creating strategies that are not only visionary but also pragmatic — focused on tangible business outcomes, patient impact, and long-term sustainability.
Custom-Fit Strategies for a Dynamic Sector
At Synapse, we don’t believe in cookie-cutter solutions. Healthcare is local, complex, and deeply human — and so are the strategies we build.
We are passionate about identifying emerging care formats, digital-first models, and consumer-led innovations that are reshaping the sector. Our team dives deep to understand the unique DNA of each client and delivers tailored strategic roadmaps that align with their purpose, capabilities, and growth aspirations.
How We Help You Win
Our strategy engagements typically support clients in:
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Market Entry & Expansion Planning
Navigating new regions, customer segments, or service lines -
Business Model Innovation
Reimagining care delivery, pricing, and patient experience -
M&A and Strategic Alliances
Identifying, evaluating, and executing inorganic growth opportunities -
Digital Health Strategy
Leveraging technology to enhance clinical and operational efficiency -
Performance Transformation
Aligning leadership, systems, and resources to strategic goals
At Synapse, strategy isn’t just about big ideas. It’s about making those ideas actionable, sustainable, and profitable.
Strategy – Segment-Wise Focus
At Synapse Healthcare Consultants, we create tailored strategies for every segment of healthcare — from large tertiary hospitals to last-mile home care. Our expertise ensures that each institution finds the right balance between clinical excellence, patient trust, and business sustainability.
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Private Hospitals
Growth roadmaps, branding, and patient-centric models to stay competitive.
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Government Hospitals
Efficiency, capacity planning, and digital adoption for better public health delivery.
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Single-Specialty Hospitals
Niche positioning, referral networks, and outcome-based branding.
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Multi-Specialty Hospitals
Service mix optimization and integrated patient experience strategies.
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Centres of Excellence (Oncology, Ortho, Trauma, Cardiac)
Technology roadmaps, program design, and leadership branding.
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Day Care Centres
Portfolio design, insurance alignment, and convenience-driven models.
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Primary Clinics & Polyclinics
Preventive care, loyalty programs, and referral linkages.
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Diagnostic Centres & Imaging Hubs
Consumer insights, channel partnerships, and service differentiation.
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Nursing Homes & Mid-Sized Facilities
Modernization frameworks and community trust-building.
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Telemedicine & Digital Health
Business model validation, tech adoption, and regulatory navigation.
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Medical Colleges & Teaching Hospitals
Integration of academics, clinical care, and research-driven branding.
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Rehabilitation & Long-Term Care
Service design, insurance linkages, and sustainable models.
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Corporate Healthcare & Occupational Health
Preventive packages, workplace clinics, and corporate tie-ups.
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Home Healthcare Services
Chronic care, elderly support, and tech-enabled monitoring.
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Pharmacies & Retail Chains
Consumer insights, ancillary care, and location optimization.
2
Due Diligence
Why Due Diligence in Healthcare Needs a Specialist
Healthcare businesses operate in a unique ecosystem where clinical outcomes, regulatory constraints, technology integration, and consumer trust all play a critical role in business viability. Traditional checklists don’t cut it.
Our healthcare-centric due diligence goes beyond surface-level validations. We uncover the nuances that can make or break a deal — hidden risks, untapped potential, and operational red flags — so that our clients can move forward with clarity and confidence.
What We Deliver
1. Commercial Due Diligence (CDD)
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Market sizing and growth forecasts
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Competitive landscape and positioning of the target
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Revenue model evaluation and customer segment analysis
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Future growth opportunities and business sustainability
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Reimbursement, policy, and regulatory implications
2. Financial Due Diligence (FDD)
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Quality of earnings analysis
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Revenue recognition and cost structure review
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Working capital, cash flow, and debt position evaluation
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Financial controls and internal reporting systems
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Historical performance trends and forecast viability
3. Legal and Regulatory Diligence (in collaboration with legal experts)
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Review of licenses, certifications, and statutory compliances
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Contractual obligations with suppliers, payers, and partners
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Ongoing or potential litigations and regulatory exposures
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Ownership structure and IP rights
4. Operational and Management Diligence
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Organizational structure and leadership capabilities
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Manpower benchmarking and productivity assessment
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Dependency on key personnel and attrition risk
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Culture, governance, and leadership alignment
5. Systems and IT Diligence
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Review of health information systems (HIS/EMR)
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IT infrastructure and cybersecurity preparedness
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Interoperability and data integration readiness
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Digital maturity and automation potential
6. Clinical and Quality Assessment (where applicable)
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Service mix and clinical throughput analysis
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Patient satisfaction and care delivery metrics
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NABH/JCI accreditation readiness
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Infection control, safety, and SOP compliance
How Our Due Diligence Helps Investors
Our diligence frameworks are designed to deliver not just findings, but insights — actionable recommendations that directly inform investment decisions.
We help investors:
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Validate assumptions and mitigate risks before capital deployment
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Understand the real drivers behind EBITDA and valuation
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Identify operational inefficiencies and post-deal improvement levers
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Evaluate integration complexity and synergy potential
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Align strategic intent with ground realities
Whether you're investing in a chain of hospitals, diagnostics network, med-tech company, or digital health platform — we tailor our approach to the unique contours of the target and the transaction.
A Partner You Can Trust
With deep domain expertise and decades of combined experience across hundreds of healthcare engagements, Synapse Healthcare Consultants brings unmatched precision to the diligence process.
We combine data-backed rigor with on-ground insights — because in healthcare, the difference between a good investment and a great one often lies in what’s not on the balance sheet.
3
Market Insight
Market Research & Survey Solutions in Healthcare
In today’s fast-evolving healthcare landscape, timely and reliable market intelligence is critical to make confident, future-ready decisions.
The external market is witnessing rapid change — with disruptive care formats, evolving consumer expectations, aggressive competition, and frequent policy shifts. Navigating this complexity demands more than just data. It requires contextualized insights that speak to the real-world healthcare environment.
Beyond Data: Actionable Intelligence for Decision-Making
At Synapse, we go beyond numbers and charts. We deliver a decision-support matrix built on real-time, primary insights — gathered, validated, and interpreted by healthcare domain experts.
Our strength lies in designing and executing field-based, primary surveys that are tailored to your business objectives. Whether the goal is to assess patient preferences, analyze competitive presence, map demand-supply gaps, or evaluate service perception — our research goes deep and wide, with absolute clarity of purpose.
Why Synapse? Our Research is Designed for Impact
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Domain-Driven Methodology
All our surveys are conceptualized by healthcare professionals who understand both the clinical and business side of the industry. This ensures relevance and precision in question design, sampling, and segmentation. -
Trained Field Staff & Real-Time Data Collection
Our on-ground teams are professionally trained to conduct interviews with patients, doctors, healthcare administrators, and institutional players. Using digital tools, we ensure clean, structured data with rapid turnaround. -
Multi-Modal Data Capture
Data is collected through face-to-face interviews, video calls, phone surveys, and online forms — ensuring adaptability based on geography, accessibility, and respondent profile. -
From Raw Data to Business Insight
We don’t stop at data collection. We convert raw responses into visualized insights, with trend analysis, consumer behavior patterns, benchmarking, and strategic recommendations.
What We Offer
Patient / Consumer Surveys
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Awareness, attitude, and perception studies
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Healthcare access and service preferences
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Willingness to pay and pricing sensitivity
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Feedback on formats, specialties, and providers
Institutional / Competition Mapping
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Competitor footprint, service mix, and positioning
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Pricing benchmarks and value-added services
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Referral networks and channel analysis
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Facility-level insights and SWOT evaluations
Market Sizing & Demand Forecasting
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Epidemiology-based demand assessment
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Catchment area analytics and patient flow trends
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Regional market growth estimates
Product and Format Validation
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Concept testing for new services or formats
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Med-tech product adoption potential
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Feasibility studies for diagnostics, home care, daycare, or specialty formats
Making Market Research Work for You
Our market research is designed to:
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De-risk your business plans with facts, not assumptions
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Identify unmet needs and demand hotspots
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Inform pricing, promotion, and service design
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Support investor presentations and feasibility reports
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Back your strategic decisions with on-ground validation
Insight that Speaks Healthcare
At Synapse Healthcare Consultants, we blend research rigor with healthcare wisdom. Our clients don’t just get a report — they get clarity, confidence, and a
competitive edge.
Because in a market that’s transforming every day, decisions should be informed by those who understand the pulse of healthcare.
OUR CLIENTS
AusHealth Global
